On-call Scheduling Software Industry Overview
The global on-call scheduling software market size is expected to reach USD 21.80 billion by 2030, expanding at a CAGR of 35.3% from 2022 to 2030, according to a new report by Grand View Research, Inc. The market growth can be attributed to the rising need for on-call scheduling software in hospitals and healthcare centers to manage appointment schedules, allocate medical staff, and automate administrative workflows. Furthermore, the changing business needs have prompted numerous organizations to adopt digitization in their business processes. This, in turn, is expected to increase the demand for cloud-based on-call scheduling software during the forecast period.
Many on-call scheduling software providers are focused on enhancing their product portfolio to provide better workflow and incident management across teams. For instance, in November 2021, Everbridge, Inc., an on-call scheduling software provider, announced the launch of the Digital Operations Platform, which helps organizations to save time and money and maintain their revenue streams. The platform extends Everbridge, Inc.’s Critical Event Management (CEM) for Digital solutions to automate and streamline incident management across teams and enable organizations to innovate and accelerate their digital transformation initiatives.
On-call scheduling software offers on-call rotation management services that enable admins to easily maintain and move shifts in the calendar to ensure that there are no gaps in the coverage. Moreover, the main differences between homegrown solutions and purpose-built-on-call scheduling software are automation and flexibility. Through alert automation, users can optimize both technological and human workflows simultaneously.
The COVID-19 pandemic is expected to unfold new growth opportunities for the market during the forecast period. Several businesses and hospitals are adopting on-call scheduling software to effectively manage their staff and provide patient care and satisfaction with more effective communications. Therefore, market players are also responding to the changing requirements of their clients and diversifying their solutions and services to provide better agility and flexibility in staff management.
On-call Scheduling Software Market Segmentation
Grand View Research has segmented the global on-call scheduling software market based on component, deployment, application, and region:
Based on the Component, the market is segmented into Solutions, and Services.
- The solutions segment led the market in 2021 and accounted for over 65.0% share of the global revenue. The segment growth can be attributed to the increasing adoption of on-call scheduling solutions by organizations and hospitals to resolve critical issues, such as system downtime and patient care.
- The services segment is anticipated to register the highest growth rate during the forecast period. On-call scheduling services offer the ability to create escalation policies and on-call schedules for a business workforce. These services include answering services and message delivery services. They are widely used by property management companies, law firms, animal hospitals, locksmith companies, and insurance agencies, among others.
Based on the Deployment, the market is segmented into Cloud-based, and On-premise.
- The on-premise segment dominated the market in 2021 and accounted for more than 58.0% share of the global revenue. Factors such as high security, visibility of data, and ease of accessibility are contributing to the increased adoption of the on-premise model. Numerous companies still use this model in their business operations, as they prefer managing their data centers in-house.
- The cloud-based segment is anticipated to register the highest growth rate during the forecast period. Businesses have adopted cloud-based on-call scheduling software, as it is easy to integrate with the overall business application environment. Key features of the cloud-based software include multi-location support, group scheduling, and automated scheduling.
Based on the Application, the market is segmented into Business, Medical, and Others.
- The medical segment dominated the market in 2021 and accounted for more than a 48% share of the global revenue. On-call scheduling software is widely used in medical applications to efficiently manage intricate clinical work by automating clinical and on-call staff schedules across various departments.
- The business segment is anticipated to register the highest growth rate during the forecast period. The segment growth can be attributed to the increasing need to improve service quality and end-user satisfaction. The on-call scheduling software allows resource and project managers to create plans, assign staff to specific tasks, and effectively track resource availability, thus improving resource management.
Key Companies Market Share Insights
The market is highly fragmented in nature. Prominent vendors adopt strategies such as joint ventures, partnership agreements, product innovation, research development, geographical extension, and merger acquisition to ensure long-term sustenance in the market. For instance, in June 2020, ServiceNow, Inc. announced that Career, an augmented reality support platform, integrated its augmented reality technology into ServiceNow’s IT service management, field service management, and customer service management solutions. This partnership delivers remote field and customer support services for greater operational efficiencies and customer outcomes.
Numerous players are focusing on developing customized on-call scheduling software. For instance, in 2010, Adjuvant Technologies, LLC invested in the development of customized on-call scheduling software for medical staff. The company requested hospital facilities to visit its website and request a free 30-day trial for its Call Scheduler Lite product. The free trial helped clients create, maintain, and publish a call schedule for their partners. Some prominent players in the global on-call scheduling software market include:
- 1Call Division of AMTELCO
- Ambs Call Center
- Central Logic Inc.
- Everbridge, Inc.
- Kronos Incorporated
- Lightning Bolt Solutions
- MDsyncNET
- OpenTempo
- ServiceNow, Inc.
- Shift Administrators LLC
- Spok, Inc.
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About Grand View Research
Grand View Research, U.S.-based market research and consulting company, provides syndicated as well as customized research reports and consulting services. Registered in California and headquartered in San Francisco, the company comprises over 425 analysts and consultants, adding more than 1200 market research reports to its vast database each year. These reports offer in-depth analysis on 46 industries across 25 major countries worldwide. With the help of an interactive market intelligence platform, Grand View Research Helps Fortune 500 companies and renowned academic institutes understand the global and regional business environment and gauge the opportunities that lie ahead.
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