Dispatch Console Industry Overview
The global dispatch console market size is expected to reach USD 2.36 billion by 2028, according to a new report by Grand View Research, Inc. It is expected to expand at a CAGR of 4.6% from 2021 to 2028. The growing need for maintaining seamless communication and exchange of pertinent information between dispatchers and field personnel, and subsequently, ensuring organized operations even in the most challenging conditions is expected to drive the market over the forecast period. The aggressive investments by various organizations, including public utility companies and police and fire departments, emergency medical services, and trucking and taxi companies, in deploying the latest communication tools are expected to contribute to the growth of the market. The initiatives market players are pursuing to roll out innovative dispatch consoles featuring advanced features, such as integrated contacts, rapid recall, display customization, and dial from maps, also bode well for the growth of the market.
Cloud dispatch has triggered a paradigm shift in the way responders are dispatched and critical information is communicated to them. Cloud dispatch typically annuls the need for dedicated hardware while potentially allowing for dispatch from anywhere, enabling seamless communication and simplifying job management via a single dashboard. The growing preference for cloud dispatch is particularly opening new growth opportunities for the incumbents of the market.
However, the incompatibility between different dispatch console software and devices available in the market is expected to restrain the growth of the market over the forecast period. A typical software offered by one vendor is often compatible only with specific devices, which is emerging among the major issues endusers are encountering and subsequently hindering the growth of the market. Industry guidelines are already in place andseveral governments have drafted regulations mandating adequate guidance on connecting, setting up, and securing the devices.
The outbreak of the COVID-19 pandemic took a severe toll on the market. Financial hardships stemming from the outbreak of the pandemic forced several end-use organizations to defer the purchase and deployment of new dispatch console systems. At the same time, supply chain disruptions stemming from the restrictions on the movement of people and goods resulted in a looming shortage of the necessary components and the lockdowns, which led to a temporary suspension of production of hardware and devices at manufacturing plants and affected the overall production levels of dispatch console manufacturers.
Dispatch Console Market Segmentation
Grand View Research has segmented the global dispatch console market on the basis of type, application, and region:
Based on the Type, the market is segmented into Hardware, Software, and Radio Management Systems.
- The hardware segment dominated the market in 2020 and accounted for a revenue share of more than 40.0%. Hardware is majorly required for supervisory monitoring and communication purposes during operational situations. The hardware typically differs according to the specific requirements of the end-use industries and industry verticals. Vendors may even go beyond the basics to offer advanced safety measures by incorporating extra features, such as GPS-based location services, remote monitoring, temporary device disabling, and emergency management.
- The software segment is anticipated to expand at the highest CAGR over the forecast period. In line with the continued digitization, all radio and telephony systems are eventually transitioning to IP-based systems to realize a purely software-based console system based on feasible commercial off-the-shelf (COTS) PC hardware.
Based on the Application, the market is segmented into Government and Defense, Public Safety, Transportation, Utility, Healthcare, and Others.
- The transportation segment dominated the market in 2020 and accounted for a revenue share of more than 30.0%. The layouts of transportation dispatch consoles are designed to ensure a clear view and workflow. Dispatcher integration is based on the necessity to manage and control the activities of service vehicles. Service cars are gaining significant traction across all major industries and industry verticals and all these vehicles are being outfitted with a variety of additional systems and technologies to facilitate dispatcher integration.
- The public safety segment is anticipated to expand at the highest CAGR over the forecast period. The public safety segment covers the use of dispatch consoles by police and fire departments, emergency medical services, defense agencies, and paramilitary agencies, among others. All these agencies are increasingly incorporating dispatch consoles into their communications operations.
Key Companies Market Share Insights
The global market can be described as a highly fragmented market. The incumbents of the market are particularly focusing on enhancing their product offerings to better cater to the changing needs of the end-users and stay competitive. For instance, in August 2021, Motorola Solutions introduced APX NEXTTM in Brazil. The Project 25 (P25) public safety radio is a next-generation, mission-critical radio that delivers mission-critical voice communications via LMR networks while leveraging broadband networks for data applications. Some prominent players in the global dispatch console market include:
- Motorola Solutions Inc.
- Harris Corporation
- Bosch Security Systems
- Zetron, Inc. (Kenwood)
- Avtec Inc.
- Omnitronics, L.L.C.
- Siemens Convergence Creators GmbH (AtoS)
- Catalyst Communication Technologies Inc.
- EFJohnsonTechnologies
- Cisco Corporation
Order a free sample PDF of the Dispatch Console Market Intelligence Study, published by Grand View Research.
About Grand View Research
Grand View Research, U.S.-based market research and consulting company, provides syndicated as well as customized research reports and consulting services. Registered in California and headquartered in San Francisco, the company comprises over 425 analysts and consultants, adding more than 1200 market research reports to its vast database each year. These reports offer in-depth analysis on 46 industries across 25 major countries worldwide. With the help of an interactive market intelligence platform, Grand View Research Helps Fortune 500 companies and renowned academic institutes understand the global and regional business environment and gauge the opportunities that lie ahead.
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